After investigating this particular issue, it turns out that there are several different culprits that might be responsible for the apparition of this error code. Here’s a shortlist of potential culprits that might trigger the error code tvq-pm-100 error code:
Method 1: Power-Cycle your Device
As it turns out, this particular error code particularly points towards a problem with the information that is being stored on your device. If this scenario is applicable, you should be able to fix the tvq-pm-100 error code swiftly by power cycling the device that you use for streaming. To make things easier for you, we’ve put together a series of sub guides that will walk you through the process of power-cycling the device that you’re streaming Netflix content from:
A. Power-cycle Fire TV / Stick
B. Power-cycle Set-top Box
C. Power-cycle Blu-ray Player
D. Power-Cycle your Smart TV
E. Power-Cycle your Roku device
If the same Netflix error tvq-pm-100 is still occurring, move down to the next potential fix below.
Method 2: Changing Surround to Automatic (Shield TV)
If you’re using an Nvidia Shield to stream content from Netflix, chances are you’re experiencing this error due to the fact that your device is attempting to force surround in a scenario in which this is not applicable. Most of the time, this was confirmed to occur in situations where a USB DAC is used to a non-DMI receiver. Several affected users that were struggling with the same problem have reported that they managed to get the issue fixed by accessing the Advanced Sound Settings menu in Nvidia Shield TV and changing the Surround setting from Always to Automatic. UPDATE: Some Nvidia Shield TV users have managed to fix this problem by going to Audio and Subtitles while attempting to stream something from Netflix and choosing Normal 2.1 Audio instead of Default 5.1. Here’s a quick guide on making this change on your Nvidia Shield TV device: If the same problem is still occurring, move down to the next potential fix below.
Method 3: Resetting Fire Stick to Factory Settings (if applicable)
If this scenario is applicable, you should be able to fix this problem by restoring your Fire Stick device back to its factory defaults and reinstalling the Netflix app. In case this scenario looks like it could be applicable, move down to the next potential fix below:
Method 4: Updating Sony Bravia Software (If applicable)
If you’re encountering this problem on a Sony Bravia Android TV, it’s most likely due to a firmware issue that deems the Netflix app incompatible. As some affected users have reported, you should be able to fix this problem by forcing your Android TV to update itself to the latest firmware version available. Fortunately, you can do this directly from the Settings menu of your Android TV. If you’re not exactly sure on how to do this, follow the instructions below:
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